At Desi Treasure, we are dedicated to providing a seamless and enjoyable shopping experience for our customers. This Shipping Policy outlines important information regarding the shipping process and delivery of your orders within the United Kingdom. Please read the following details carefully before making a purchase.
- Order Processing:
- Once you place an order on our website, our team works diligently to process and dispatch it as quickly as possible.
- Orders are typically processed within 1-2 business days, excluding weekends and public holidays.
- Please note that during peak seasons or promotional periods, order processing may take slightly longer.
- Shipping Methods:
- We partner with trusted courier services to ensure the safe and timely delivery of your purchases.
- The available shipping methods for your order will be displayed during the checkout process.
- Standard Shipping: This option provides reliable delivery up to 5 business days.
- Express Shipping: For those who need their items urgently, we offer expedited shipping that delivers up to 3 business days.
- Shipping Charges:
- Shipping charges are calculated based on the total weight of your order, the shipping method selected, and your delivery address.
- During the checkout process, you will be provided with the accurate shipping cost before finalizing your purchase.
- Occasionally, we may offer free shipping promotions. Please refer to the homepage or promotional banners for any ongoing offers.
- Tracking Your Order:
- Once your order has been dispatched, you will receive an email notification with a tracking number and a link to track your shipment.
- You can also log in to your Desi Treasure account and access the “Order History” section to view the status and tracking details of your order.
- Delivery:
- Deliveries are made during regular business hours, Monday to Friday, excluding weekends and public holidays.
- It is important to provide accurate and complete delivery information to ensure a successful delivery. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.
- If you are unavailable at the time of delivery, a delivery attempt will be made. In case of a failed delivery, please follow the instructions provided by the courier service for rescheduling or collecting your package.
- International Shipping:
- Currently, Desi Treasure only ships within the United Kingdom. We do not offer international shipping services. We apologize for any inconvenience caused.
- Order Modifications or Cancellations:
- Once an order is placed, modifications or cancellations may not be possible. Please review your order carefully before proceeding to the payment step.
- Customer Support:
- Our dedicated customer support team is available to assist you with any shipping-related queries or concerns. Please reach out to us via email at [email protected] or through our contact form on the website.
Note: Desi Treasure reserves the right to update or modify this Shipping Policy at any time. It is recommended to review this page periodically for any changes.