At Desi Treasure, we strive to provide you with the best online shopping experience for clothing. We want you to be completely satisfied with your purchase. However, we understand that sometimes returns and exchanges are necessary. Please read our Return and Exchange Policy carefully to understand the process.

1. Returns Policy: If you wish to return an item, please follow these guidelines:

a. Eligibility:

• You must initiate the return process within 14 days from the date of delivery.
• The item must be unworn, unused, and in the same condition as when you received it.
• Tags and original packaging should be intact.

b. Non-Returnable Items: The following items are not eligible for return unless they arrive damaged or defective:

• Undergarments and lingerie.
• Earrings and other pierced jewelry.
• Items marked as “Final Sale” during purchase.

c. Return Process: To initiate a return, follow these steps:

• Contact our customer support team via email or phone, providing your order details and reason for return.
• Our team will guide you through the return process and issue a Return Authorization Number (RAN), which you should include with your return package.

d. Return Shipping:

• The cost of return shipping will be the responsibility of the customer, unless the return is due to a mistake on our end (e.g., wrong item shipped, defective product).
• We recommend using a trackable shipping method to ensure your return reaches us.

e. Refunds:

• Once we receive your return and inspect the item, we will process the refund to your original payment method.
• Refunds may take up to 7 business days to reflect in your account.

2. Exchange Policy: If you wish to exchange an item for a different size or color, please follow these guidelines:

a. Eligibility:

• You must initiate the exchange process within 14 days from the date of delivery.
• The item must be unworn, unused, and in the same condition as when you received it.
• Tags and original packaging should be intact.

b. Exchange Process: To initiate an exchange, follow these steps:

• Contact our customer support team via email or phone, providing your order details and the desired exchange item details.
• Our team will guide you through the exchange process and issue a Return Authorization Number (RAN), which you should include with your exchange package.

c. Exchange Shipping:

• The cost of shipping the item back to us for exchange will be the responsibility of the customer.
• However, we will cover the shipping cost to send the new item to you.

3. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a return or exchange, as per your preference, at no extra cost to you.

4. Cancellation Policy: If you wish to cancel an order, please contact us within 24 hours of placing the order. Once an order has been processed and shipped, it cannot be canceled.

Contact Information: For any questions or assistance regarding returns and exchanges, please contact our customer support team:

• Email: [email protected]
• Phone: +447424015001

Please note that our Return and Exchange Policy may be subject to change, so we recommend checking this page periodically for any updates.

Last updated: [26 July 2023]