At “Desi Treasure,” we strive to provide the best shopping experience for our valued customers. We understand that sometimes, circumstances may arise that require you to cancel an order. This cancellation policy outlines the guidelines and procedures for cancelling an order on our online website.

1. Order Cancellation Timeframe: Customers can request the cancellation of their order within 24 hours from the time the order was placed. After this period, we may have already processed and dispatched the order, making it ineligible for cancellation.

2. How to Request a Cancellation: To cancel an order, customers must follow these steps:

• Contact our customer support team via email at [email protected] or through our customer helpline at +447424015001.
• Provide the order number and relevant details for verification purposes.
• Clearly state the reason for the cancellation request.

3. Eligibility for Cancellation: Orders are eligible for cancellation under the following circumstances:

• The customer requests cancellation within the 24-hour timeframe mentioned above.
• The items in the order have not been shipped or dispatched.

4. Non-Eligible Orders for Cancellation: Orders that fall under the following conditions are not eligible for cancellation:

• The 24-hour timeframe for cancellation has passed.
• The order has already been shipped or dispatched.

5. Refund Policy for Cancelled Orders: If the order meets the eligibility criteria for cancellation, “Desi Treasure” will process a refund to the original payment method used during the order placement. The refund amount will exclude any shipping charges or applicable fees. Please allow up to [number of days] for the refund to be processed and reflect in your account.

6. Cancellation of Out-of-Stock Items: In rare instances, certain items may become out of stock after an order is placed. If this occurs, “Desi Treasure” reserves the right to cancel the item from the order and issue a refund for the value of the out-of-stock item.

7. Cancellation of Pre-Orders: For pre-order items, customers can request cancellation within 24 hours of placing the pre-order. Once the pre-ordered item is in stock and ready for shipment, it becomes subject to the regular cancellation policy.

8. Modifications to the Cancellation Policy: “Desi Treasure” retains the right to modify or update the cancellation policy at any time without prior notice. The updated policy will be effective from the date of publication on our website.

For any further inquiries or assistance regarding order cancellations, please do not hesitate to contact our customer support team.

Note: This cancellation policy is specific to the “Desi Treasure” online website in the UK. Customers are encouraged to review the policy before placing an order to ensure a smooth shopping experience.